Communication Style Case Study Essay

converse style is the method used to deliver our messages to others. Its outcome is affected by the style chosen by the individual to relay our message. The incompatible styles be unresisting, cocky, aggressive, passive-aggressive. Throughout my experience in healthcare, I have either get or taken part in different situations that used different styles of communion. There are three specific personal scenarios that come to head word when I think about the different styles of communication. First Personal ScenarioDuring a care for school hospital rotation I was assigned to be a registered toy with and witness communication between the wet-nurse and guest. The nurse entered the lymph nodes path and without a courteous greeting such as cracking morning or a simple hello stated, Mrs. Jones here is your medication. The client replyed, I do not want it. All you do all day is give me too much medication. The nurse replied with a inviolable tone of vo water ice and eye roll ing, You have to take it. How do you reckon to get bankrupt if you do not take your medicine? both the nurse and client used aggressive communication. The nurse could prevent the participation with the client had she initiated an assertive style of communication.To improve the communication the nurse should respond assertively with a moderate voice pitch, a relaxed body stance, avow the clients feelings, and encourage the client to address her concerns (Arnold & Boggs, 2011). Also the nurse should formulate wherefore the client is being given the medication to help the client pull in the reason. According to Hansten and Jackson (2009), to make communication clear we must explain why we indispensableness to take such actions. In this scenario the outcome apply an aggressive style will lead to failure to achieve a client center oned therapeutic family relationship. instead the client feels that theycannot cartel the nurse and respond aggressively. Trust is an essential co mponent to a therapeutic relationship (Arnold & Boggs, 2011). Had the nurse approached the client with a simple greeting followed by the physical body of medication and the reason for taking it, mayhap the client would have been much willing to be compliant with the recommended care. Second Personal ScenarioRecently I witness a situation where a nursing assistant was sit at the nursing station and the nurse was walking by property medications and a water cup in her hand. The nurse asked the nursing assistant, The strain light is on in manner five and I need to give another client his medications. Would you please see what the client needs. The nursing assistant crosses her arms and replies, I am tired of these lazy nurses. I always have to do anything. The nurse rolled her eyes and replied, safe do your job and do what I asked. In this situation the nursing assistant responded aggressively. The nurse first used the assertive style therefore replied using the aggressive style . Instead the nurse should have been consistent with an assertive response.For example she could of replied without rolling her eyes, using a medium voice pitch, conclude from insults, and acknowledge the other persons feelings (Hansten & Jackson, 2009). The other person is more likely to perceive if they are not feeling insulted and preventing the conflict from escalating (Hansten & Jackson, 2009). Also, conflict should be address and not ignored to resolve it (Arford, 2005). In this situation the poor communication caused a lack of trust and took the focus away from the clients care. This in eddy can cause retaliation among peers and jeopardize quality client care. some(prenominal) conflicting parties are forgetting that their goal is to provide quality client focus care and collaboration is essential to deliver it. Collaboration helps accomplish better outcomes than one person alone (Arford, 2005). Third Personal ScenarioI had a personal situation where the doctor ordered for a twenty-four moment urine assembling. The procedure involves collecting the urine immediately after the client voids and transferring it to a special container kept on ice, to preserve the urine. I conscious my nursing assistant, I started a twenty-four hour urine arrangement in room 5. Can you please make sure to define frequently for urine in the bedside commode and place it in the collection container. The nursing assistance replied, Ok. I will. The next clock time I went into the clients room I noticed the ice where the container is kept had melted. I then replaced the ice and told my nursing assistant, I noticed the ice had melted in room five. Please check on the ice levels hourly. She replied, Ok. I will. It seemed as if every time I checked on the ice levels they had melted. I effect myself frustrated and ended replacing the ice myself to get the job make correctly. I realize now that my communication with my assistant was non-assertive.My assistant was passive in he r response. I failed to assess my assistants level of fellow feeling of the procedure and instead I lost trust and became frustrated. Communication should be clear, complete and explain why we need a task through a certain way (Hansten & Jackson, 2009). If I would of taken the extra time to explain the reason why we keep specimens on ice perhaps my assistant would of taken the time to do the task. In return I would have been able to attend to others duties had I been able to trust my assistant. Instead my message was incomplete and my reaction demonstrated a lack of trust toward my assistant.ReferencesArford, P. H. (2005, March/April). Nurse-physician communication An organizational accountability. Nursing Economics, 23(2), 72-77. Retrieved on March 16, 2014, from http//search.proquest.com.ezproxy.apollolibrary.com/docview/2369346accountid=458 Arnold, E., & Boggs, K. U. (2011). interpersonal relationships Professional communication skills for nurses (6th ed.). St. Louis, MO Elsevie r/Saunders. Hansten, R. I., & Jackson, M. (2009). Clinical delegation skills A handbook for professional practice (4th ed.). Boston, MA Jones and Bartlett Learning.